
“Differentiation is a way of thinking. It’s a mindset. It’s a commitment. A commitment to engage with people–not in a manner to which they are merely unaccustomed, but in a manner that they will value, respect, and yes, perhaps even celebrate." ~Youngme Moon Harvard Business School professor, Youngme Moon, in her remarkable book Different: Escaping the Competitive Herd, discusses the ways in which many brands have adopted a herd mentality as they compete in the marketplace. In accounting for a “proliferation of sameness,” she says: "In category after category, companies have gotten so locked into a particular cadence of competition that they appear to have lost sight of their mandate – which is to create meaningful grooves of separation from one another. Consequently, the harder they compete, the less differentiated they become.” So, increasingly, we live in a world where we don’t see meaningful differences between offerings like cars, cereals, or … [Read more...]



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